Return and Refund Policy

Buyer can request a cancellation for nearly any purchase on our website. After cancellation request is approved and you can receive refund.


Return Product

Buyers can request for return only reason below:

  • – If the product has not been dispatched by then.
  • – If product does not match technical specification.

  Buyers have to send a request by declaring order confirmation from the system with order approval code. It will appear in the email you received after the payment to within 15 days

ActiveMedia will investigate each buyer’s case on a case-by-case basis and will decide whether to proceed with the buyer’s claim. At sole discretion.



After the buyer has filed a petition with ActiveMedia and ActiveMedia has approved the refund. The refund will be credited to the buyer’s credit / debit card. Or a designated bank account. Whichever is appropriate.