Privacy Policy

ActiveMedia (Thailand) Co., Ltd. (herein after referred as “We”) including subsidiaries and affiliates provide you, its Services shop.eset.co.th (herein after referred as “Website”) adhere to the Privacy Policy describe herein.

Thank you for visiting our Website. This privacy policy tells you how we use personal information collected at this Website. Please read this privacy policy before using the Website or submitting any personal information. By using the Website, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the Website to make sure that you understand how any personal information you provide will be used.

What is personal data?

Personal data is any information that relates to or identifies a living individual, both directly or indirectly. This also includes the collection of less explicit data that leads to an identification of a particular person.

Collection of Personal Data

We may collect the following data from the users:

• Personal identification data including age, nationality, date of birth, etc.
• Contact information including address, phone number, e-mail address, etc.
• Payment data including bank account, payment method, etc.
• Transaction data including transaction number, purchase history, etc.
• On-site personal data including account name, password, personal interest regarding services, etc.
• Technical data including IP address number, log-in history, setting, web browser connection, etc.
• Marketing data including service satisfaction and feedback, etc.

Access to Personal Data

We access users personal data through 2 main following channels:

• We access personal data directly from the users via the collection during the provision of service including:
  1. User’s account registration, and the submission of application for any services
  2. User’s subscription of any marketing and sales information including advertisement and promotion
  3. User’s consensual agreement when filling out the survey
  4. User’s cookies when accessing the platform
  5. Mutual contact between users and service providers both offline and online such as email enquiries and phone calls
  6. User’s purchase of any particular service or product
  7. User’s log-in on both service provider’s platform and associated sites such as Facebook and Google
• We collect personal data of the users indirectly from the third-parties in the following cases: Email & Password Login, Facebook Login, Google Login

Data Collection Objectives

We may collect and use users personal data for any or all of the following purposes:

• To perform obligations in the course of or in connection with our provision of the goods and/or services requested by the user
• To process the payment of a particular service or product such as tours, attraction tickets, transportation service, etc.
• For post-sale customer service such as promotions and feedback enquiries
• To verify user’s identity
• For marketing research and customer relationship optimization
• To comply with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority
• To transfer data to any unaffiliated third parties including our third party service providers and agents, relevant governmental and/or regulatory authorities, for the aforementioned purposes

Personal Data Processing

After the collection of users personal data, we may store the data regarding the following processes:

• Computer System including On-premise
• We may use the collected personal data with the purposes mentioned in “Data Collection Objectives”
• We may disclose users personal data:
  • to staff members under ActiveMedia (Thailand) Co., Ltd., in order to perform obligations in the course of or in connection with our provision of the goods and services requested by users; or
  • to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned objectives and for safety purposes.

Data Storage and Data Retention

We may store users personal data using the following systems:

• Users personal data will be saved as soft copy data stored in our computer systems.
• Users personal data will be saved in service provider’s devices, such as computers, phones, and tablets. This includes the mentioned Computer System (On-premise).
• Data retention period will be illustrated in the “Data Retention” section below.

Data Retention Period

Data Subject Rights

Data subjects have the following rights:

• Right to withdraw consent: Users can withdraw their consent and request the processors to stop collecting their personal data.
• Right of Access: Users can submit data access requests, which oblige processors to provide a copy of any personal data they hold regarding data subjects. This includes a request for a disclosure of platforms and methods in which the processors collected the data from.
• Right of Rectification: Users can request an update on an inaccurate or incomplete personal data.
• Right to Erasure: Users can request that the service provider erase their data in certain circumstances, such as when the data is no longer necessary, the data was unlawfully processed or is no longer meeting the lawful ground for which it was collected. This includes the instance where the individual withdraws consent.
• Right to Restriction of Processing: Users can request the service provider to limit the way their personal data is used.
• Right to Data Portability: Users are permitted to obtain and reuse their personal data for their own purposes across different services.
• Right to be informed: Users have the right to be notified about the collection of their personal data such as storage periods and purposes.
• Right to Object: Users can object to the processing of personal data that is collected on the grounds of legitimate interests or the performance of a task in the interest/exercise of official authority.

You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner

For full guidelines, please visit Thailand Data Protection Guideline 2.0, Ministry of Digital Economy and Society website http://www.mdes.go.th.

Note: There is no additional charge regarding the mentioned right entitlement, and users will be contacted within 30 days from the date of request

However, in the case that the request cannot be processed in time, users will be notified within 30 days from the date of request

Personal Information Request Form

In the case that you would like to manage your personal data, including:

• Data access request
• Data correction request
• General Consent Withdrawal request
• Complaint submission

Please contact our Data Protection Officer through the following details in the “Contact Us” section down below.

What are Cookies?

Cookies are text files stored on your computer’s browser directory or program data subfolders. Cookies are created when you use your browser to visit a website that uses cookies to keep track of your movements within the site. If you wish to learn more about cookies, visit https://www.allaboutcookies.org/.

How Do We Use Cookies?

• To increase the efficiency and safety in users log-in process
• To collect user’s platform usage, content adjustments, and personal settings
• To research an individual user’s behaviour on the platform for satisfaction optimization purposes
• To research the behavioral trend of all users in order to increase the efficiency of the platform

Types of Cookies

• Functionality Cookies: Functionality cookies record information about choices you have made in the platform such as personal settings, languages, and fonts. This allows us to tailor our platform to you.
• Advertising Cookies: Advertising cookies record your on-site behaviour and history of sites visited. This allows us to provide you the services, products, and advertisements that suit your preferences.
• Strictly Necessary Cookies: These cookies are essential for you to browse the website and use its features, such as accessing secure areas of the site.
• Performance Cookies: These are cookies used for gathering site visitors data anonymously, including the page that is visited most frequently in the website. This allows us to efficiently improve our platform regarding users preferences.
• Third-party Cookies: These cookies will be determined by the third parties such as Google Analytics

Cookies Setting

Users can disable cookies on their browsers, by following these steps:

For Safari Users:

• Click the “Safari” menu, and tap “Preferences”.
• Click the “Privacy” tap and manage the following setting choices:
  1. Enabling “Prevent cross-site tracking” to block third-party cookies and prevent third-party websites from storing data on your computer.
  2. Enabling “Block all cookies” will prevent First-Party cookies, as well as Third-Party cookies. Enabling this may cause websites to work improperly, and Safari will warn you about this if you choose this option.
  3. Choose the “Manage Website Data” button to remove certain website domains which have stored data on your computer.

For Google Chrome Users:

• Open Chrome and tap on “Settings” at the top right.
• Click “Advanced” at the bottom.
• Under ‘Privacy and security’, click “Site Settings”.
• Click “Cookies”, then tap “ See all Cookies and Site Data”.
• If you wish to remove your cookies, tap “Remove All”.

For Internet Explorer Users:

• Open Internet Explorer and click “Tools” in the browser toolbar.
• Choose “Internet” Option.
• Click the “Privacy” tap.
• Under “Settings” move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:

(1) permitted or required by law

(2) trying to protect against or prevent actual or potential fraud or unauthorized transactions

(3) investigating fraud which has already taken place

The information is not provided to these companies for marketing purposes.

Infomation Security

We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular, We encrypt our services using SSL. Your personally identifiable information is kept secure. We restrict access to personal information to Google employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations. All emails and newsletters from this site allow you to opt-out of further mailings

Effect of Notice and Changes to Notice

This Notice applies in conjunction with any other notices, contractual clauses and consensual clauses that apply in relation to the collection, usage and disclosure of your personal data by us. Any links from other domains found on our site may be under a different personal data protection act.

We may revise this notice from time to time without any prior notification. You may determine if any such revision has taken place by referring to the date on which this notice was last updated. Your continual use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date:

15/05/2020

Last updated:

15/05/2020

Contact Us

Data Processor

Name: ActiveMedia (Thailand) Co., Ltd.

Address: Floor 36, Tower 4, One Bangkok, 195 Wireless Rd, Lumphini, Pathum Wan, Bangkok 10330

Contact detail: 026835100

Email address: info@activemedia.co.th

Website: shop.eset.co.th

Data Protection Officer

The data protection officer is appointed to investigate operations related to collection, use or disclosure of personal data in accordance with the Personal Data Protection Act B.E. 2562 and the Company’s policies, regulations, announcements, rules, as well as coordinating and cooperating with the Office of the Personal Data Protection Commission.

You can contact the data protection officer, via the following channels.

Address: Floor 36, Tower 4, One Bangkok, 195 Wireless Rd, Lumphini, Pathum Wan, Bangkok 10330

Contact detail: 026835100

Email address: info@activemedia.co.th

In the case that you find any of our staff members does not act in compliance with the aforementioned regulations, you can file a request or a complaint at the following organisation: